Refund & Cancellation Policy

This Refund & Cancellation Policy applies to subscriptions to WaZappy (the “Service”), operated by Infrared Techno. WaZappy is a product of Infrared Techno. It should be read together with our Terms & Conditions.

1. Subscriptions & billing cycles

WaZappy is billed as a recurring subscription for the software, on the cycle you choose — monthly, quarterly, half-yearly or yearly — plus any add-ons. Subscriptions renew automatically at the end of each cycle at the then-current rate unless you cancel before the renewal date. Applicable GST is added to every invoice.

2. Free plan

Where a free plan is offered, you can explore the Service without payment for the stated period. If you do not subscribe, the account simply stops when you move to a paid plan — no charge is made and nothing is owed.

3. WhatsApp message charges (billed by Meta)

WhatsApp conversation/message charges are billed to you by Meta directly, at cost. WaZappy does not collect or mark up these charges, and they are not refundable by Infrared Techno. Any query about message charges, credits or Meta billing must be handled through your Meta Business account.

4. Cancellation

You can cancel your subscription at any time from your dashboard, or by contacting us at support@wazappy.com. When you cancel, your plan will not renew for the next cycle; you keep access to paid features until the end of the current paid period. We do not automatically provide a refund for the unused portion of a cycle except as described below.

5. Refunds

Software subscription fees are generally non-refundable once a billing cycle has started, because the software is made available for the full period. However, we want you to be satisfied, so we will consider a refund of the software fee in cases such as:

• a duplicate or accidental charge;
• a proven billing error on our part;
• a documented inability to use the core Service caused by us and unresolved within a reasonable time after you report it.

Add-ons, one-time setup fees and amounts already consumed (including message charges billed by Meta) are non-refundable. Approved refunds are made to the original payment method via our payment partner (e.g. Razorpay) and typically settle within 5–10 business days, depending on your bank.

6. Failed or missed payments

If a renewal payment fails, we may retry the charge and temporarily restrict access until payment is received. Prolonged non-payment may lead to suspension or termination as described in our Terms.

7. Chargebacks

If you believe a charge is incorrect, please contact us first — we’ll resolve genuine issues quickly. Raising a chargeback without contacting us may result in suspension of the account while the dispute is investigated.

8. How to request a refund

Email support@wazappy.com from your registered email with your account details, invoice/transaction ID and the reason for the request. We’ll acknowledge within a reasonable time and let you know the outcome.

9. Contact us

Infrared Techno — WaZappy
Email: support@wazappy.com
Phone: +91-95555-92220
Website: infraredtechno.com

This page is provided for general information and is not legal advice. You may adjust specific timeframes and terms to match your commercial policy and local regulations.